FinOps Specialist

About the Role

We are looking for a FinOps & Customer Success Specialist to help customers maximize the value of our platform, from onboarding through ongoing cloud cost optimization.

Responsibilities

• •Manage customer relationships and ensure long-term satisfaction
• •Conduct account reviews and identify cloud cost-saving opportunities
• •Customize FinOps strategies based on each customer's cloud environment
• •Handle customer inquiries and resolve issues in a timely and professional manner
• •Collaborate with internal teams to improve product functionality and customer outcomes
• •Act as a trusted advisor on cloud financial optimization and cost management

Requirements

• •At least 3 years of proven, hands-on experience in FinOps
• •Background in economics; a degree in Economics is a strong advantage
• •Strong numerical and analytical skills
• •Experience in Customer Success, Customer Support, or Customer Service
• •Comfortable working with cloud billing data and cost analysis
• •Knowledge of AWS and/or Azure - a significant advantage
• •Excellent communication and interpersonal skills
• •High attention to detail, strong problem-solving abilities, and team-oriented mindset